Privacy Policy - Local Electricity Discount Scheme (the "Scheme")

This Privacy Policy sets out the basis on which Renewable Energy Systems Limited (and companies for whom Renewable Energy Systems Limited manage and administer a Scheme and who use personal data in relation to a Scheme) ("we", "us", or "our") will process any of your personal data we collect from you, or that is provided to us, in relation to a Scheme. Please read it carefully. If you have any questions please do not hesitate to contact us.

What data do we collect?

We collect personally identifiable data that is provided through this website and/or when you register to participate in a Scheme. This might include contact details like your name, email address or phone number or demographic information such as your address or postcode, details of your electricity supplier, your electricity account number, the name of the electricity account holder and your MPAN or MPRN number (a unique number that identifies your electricity meter).

Where the electricity account for any eligible property is held by more than one person, you must make each person named as an electricity account holder aware of this Privacy Policy and obtain each account holder’s consent before providing us with their personal data. In the remainder of this Privacy Policy, any reference to "you" and "your" includes all electricity account holders.

Our websites may from time to time use cookies in order to help provide you with a better experience when using our website and to help us identify website users. Cookies are small text files and are downloaded via your browser when you access certain websites. Cookies can expire when you close your browser or they may be stored on your computer for a specified amount of time. For more information on our use of cookies, please see our Cookie Policy.

Why do we collect personal data about you?

We will use your personal data for the purposes of registering your interest in the Scheme, managing and administering your participation in the Scheme and to provide you with service updates and information relating to the Scheme, the project to which it relates and associated events and updates. We may also use your personal data for statistical and business analysis purposes.

What is the lawful basis of our processing?

We process personal data relating to you in order to allow us to fulfill our contract with you. We also from time to time process data in pursuance of our legitimate interests. Please note that you have the right to object to the processing of your personal data.

Will we share your personal data with other organisations once we have received it?

We may share your personal data with any member of our group which means our subsidiaries, our ultimate holding company and its subsidiaries as defined in section 1159 of the UK Companies Act 2006 (the "RES Group").

We may also share your personal data with a Scheme administrator or the electricity supplier supplying electricity to your eligible property.

Your personal data may also be disclosed to any prospective purchaser of the relevant project in the event that our interests (or the interests of any part of the RES Group) are to be acquired by a third party (whether in whole or in part and whether directly or indirectly) and to any prospective lender or investor proposing to assist with financing the relevant project and/or to any company for whom we administer a Scheme for a relevant project.

Your personal data may also be used by us and other members of the RES Group and/or shared with third parties for the purposes of

  • fraud prevention;
  • the provision of services by third parties to the RES Group;
  • surveys relating to the Scheme;
  • compliance with any legal obligation or in order to enforce our contractual rights under this Privacy Policy or any other agreements (including the terms and conditions for the Scheme); or
  • protecting our rights, property or safety.

Is your personal data stored securely?

Where you send personal data to us for any purpose, it will be stored in accordance with our current business practices which are designed to maintain confidentiality and security.

Unfortunately, the transmission of data and information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our websites; any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.

When using our websites, remember to close your browser when you have finished your user session. This will help to ensure that others do not access your personal data if you share your computer or use a computer in a public place such as a library or internet café.

What are your rights regarding the data stored about you?

You can contact us on 0800 011 3341 or write to Local Electricity Discount Scheme, Renewable Energy Systems Limited, Third Floor STV, Pacific Quay, Glasgow G51 1PQ or email leds@res-group.com to request details about the data we hold about you. We may charge a fee for this service if your requests are unfounded, repetitive or excessive. The information/data that you request will be provided in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and within a reasonable timescale.

We will use all reasonable endeavors to ensure that the information/data we hold is accurate and up to date and relevant and we will be happy to correct any inaccuracies. In relation to personal data relating to you, you have the right to request that inaccurate data is corrected and that certain data is deleted or its use restricted.

How long will we keep data for?

We will keep personal data for as long as is required for the purpose it was collected for. We may need to keep data to satisfy our legal obligations.

Privacy Policy Updates

Any changes we may make to this Privacy Policy in the future will be posted on the Scheme website. Please check back frequently to see any updates or changes to our Privacy Policy.

External Links

From time to time we include hypertext links on our website to sites which are created by individuals and companies outside of the RES Group. Whilst we believe that the content of these sites is suitable, we cannot take any responsibility for the practices of the companies or organisations who publish the sites that we link to, nor the integrity of the content contained within them.